The following Terms and Conditions of Service are in reference to all products and services provided by Bright Delights Design
All work is carried out by Bright Delights Design on the understanding that the client has agreed to Bright Delights Design’s terms and conditions.
Copyright is retained by Bright Delights Design on all creative design work including all illustrations and bespoke Design unless specifically released in writing and after all costs have been settled.
For bespoke design, if a choice of design is presented, only one option is deemed to be given by Bright Delights Design as fulfilling the contract. All other designs remain the property of Bright Delights Design, unless agreed in writing that this arrangement has been changed
For bespoke design services, 50% Deposit is non refundable and cancellations cannot be made 24hrs after the order is processed. If Bright Delights cannot fulfil the project due to unforeseen circumstances a full refund is given at the amount paid to date by the client.
Wedding Stationery: Clients will receive an invoice once finalised item quantities have been decided by the client. An initial 50% deposit is due before any design starts. A full remainder payment must then be made prior to the Design being sent to print.
Logo Design: Clients will receive an invoice for the agreed design fee. An initial 50% deposit is due before any design starts. The remainder must be paid in full prior to any design work being sent to the client or printers.
Web & Logo Design: Depending on the size and complexity of the project, clients may be asked for payments to be made in stages, with a final settling payment to be made prior to the admin details being released to the client.
The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The client also agrees that Bright Delights Design holds no responsibility for any amendments made by any third party after a design is published.
Up to 3 ammendments to design are included in the quoted amount.
The customer agrees that any changes required over and above the estimated work after acceptance of quote and design draft will be charged extra (normally at a p/h rate). Any typos are responsibility of the client and any re-print charges will be paid by the client.
Copyrights and Trademarks
By supplying text, images and other data to Bright Delights Design for inclusion in the client’s Design or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
Any illustrations, Design, or text supplied and/or designed by Bright Delights Design on behalf of the client, will remain the property of Bright Delights Design and/or its suppliers in accordance with the Copyright, Design and Patents Act 1988.
By supplying images, text, or any other data to Bright Delights Design, the client grants Bright Delights Design permission to use this material freely in the pursuit of the design.
The client agrees to fully indemnify and hold Bright Delights Design free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permission.
Any design, illustration, idea or code created for the client by Bright Delights Design, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Bright Delights Design.
All design work – where there is a risk that another party make a claim – should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
Bright Delights Design will not be held responsible for any and all damages resulting from such claims. Bright Delights Design is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold Bright Delights Design responsible for any such loss or damage. Any claim against Bright Delights Design shall be limited to the relevant fee(s) paid by the client.
Cancellation of orders may be made by e-mail. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 21 days. Please note: any cancellation which is not confirmed in email and received by Bright Delights Design within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
If any deadlines are not met by the client; such as sending content, text, required information or outstanding balances to progress the project – Bright Delights is not expected to meet deadlines of proofs, print and delivery. Any indication of a projects duration is to be considered an estimate and if unforeseen circumstances occur Bright Delights is not responsible. Bright Delights is not responsible for any package/postal delays but will do everything in our power to rectify and assist the situation.
Any indication given by Bright Delights Design of a project’s duration is to be considered by the client to be an estimate. Bright Delights Design cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Bright Delights Design for the initial payment or by date confirmed in writing by Bright Delights Design.
Refunds, returns and reprints
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases Bright Delights may (at our discretion) reprint free of charge.
Any errors in printing must be reported via e-mail to the following email address firstname.lastname@example.org, please make sure to include your invoice/order number in the subject line. In order to qualify for a full refund you will need to email Bright Delights Design within 3 days of order receipt. Bright Delights Design will also require you to return a sample or photographic evidence of the issue.
Bright Delights will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day Bright Delights Design confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur on returning the item to Bright Delights Design.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must email email@example.com with photographic evidence of the damage, Bright Delights will reprint and resend the item if it has been damaged in transit and photographic evidence has been sent to Bright Delights via email.
Fees and additional costs
Fees shall be agreed prior to commencement of work and will be payable on invoice on our standard terms of 21 days. Failure to meet payment terms will result in withdrawal of design services by Bright Delights.
Bright Delights aim to design all shop item orders within 2-4 business days, personalised illustrations including characters, locations and family trees may take up to 5 business days to create. Bright Delights ship the items as soon as they have been printed. If a design needs to be proofed, please allow time for Bright Delights to get feedback from you before printing and posting your order.
Bright Delights is not responsible for lost or stolen packages if delivery is confirmed via Post tracking. The customer accepts full responsibility for any loss or damage to these items. The customer is responsible for their package if it gets redirected to Bright Delights marked as unclaimed or incorrect address. Bright Delights does not offer free shipping back to the customer.
By shopping at Bright Delights you agree to these terms and conditions.